Shipping policy

We ship exclusively to the countries listed below with complimentary Express DDP shipping on all orders, ensuring a seamless shopping experience:

EMEA

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UAE, UK, & Vatican City

North America

APAC

Australia, China, Hong Kong, Japan, Macao, New Zealand, Singapore, South Korea, Taiwan, & Thailand

Processing times

Preorders will be shipped as soon as stock becomes available, with the release date displayed at product page
Preorders delivery times are calculated from the dispatch date, not the purchase date
Regular orders placed by 2 PM CET are shipped the same business day
Regular orders placed after 2 PM CET are shipped the next business day

Processing and delivery times may vary during peak periods, sales, or unforeseen events, but we will keep you informed of any delays
Once an order has been shipped, we are unable to modify or cancel it for any reason
We are not responsible for the final receipt of packages once they have been handed over to the shipping carrier
If a package is refused at delivery, customers are responsible for all duties, taxes, and shipping costs back to our warehouse
For orders to other destinations or any other shipping inquiries, please contact us at hello@pocitravel.co